Delete your Colli account

Deleting your Colli account closes the shared account you use with Glob and other Colli apps. It is different from signing out of one app or removing its copy from a device.

Use the Privacy Policy's deletion section for the full explanation of what is deleted, what shared work remains and which records are kept. Read it before confirming. This page covers the controls and the cancellation steps.

Before you start#

Save a copy of any work you want to keep. In Glob for Web and the Linux app, Settings → Data → Export downloads a readable, unencrypted Glob Portable v1 .glob file, including nodes, notes, tasks, schedules, tags, colours, hierarchy, summaries and project/list organisation. Web and the Linux CLI can import it as separate copies. Keys, sharing permissions and operation history are excluded. It exports the work held by the app, so resolve sync failures and check the resulting files before relying on it.

If you only want to change accounts on a computer, use sign-out and switching. If you only want to stop a tool, freeze or revoke its access key. Neither requires deleting the Colli account.

Request deletion#

1. Open Delete your Colli account.
2. Sign in to the account you intend to delete.
3. If you see Sign in again to continue, choose Sign in again and complete the fresh sign-in.
4. Check the account shown on the confirmation page and read its notices.
5. Tick I understand this deletes my account.
6. Select Delete my account.

The confirmation requires a recent sign-in. Being able to open an old account page is not always enough; the additional sign-in is the reauthentication step.

You can reach the same page from Delete my Colli account on the Colli account page. In Glob for Web and the Linux app, use Settings → Account → Delete account, or Profile & account settings → Login & security → Delete account.

Until you confirm, Keep my account returns to the account page without requesting deletion. If you select the delete button without the checkbox, the page says Tick the box to confirm.

After confirmation#

The result page is headed Your account will be deleted and displays the deletion date. The request starts a 14-day grace period, ends existing sign-in sessions and suspends access through the account's tool keys.

Keep the date shown on that page. During the grace period, do not sign in again merely to check progress if you want the deletion to proceed: a successful sign-in cancels the request.

Deletion of the account is not a way to remotely wipe the files or browser storage on every device where you used Glob. See signing out and removing a device copy when preparing a computer for someone else.

Cancel deletion#

Before the displayed deletion date, choose Sign in to cancel, or sign in to any Colli app with this account. Completing that sign-in cancels the pending deletion. You do not need a separate cancellation form.

If you cancel, check that you have returned to the account you wanted to keep. You can request deletion again through the same confirmation flow.

If the request cannot proceed#

An account suspension or legal hold can prevent the request from proceeding. Follow the message on the deletion page and contact [email protected].

You can also email that address from the email on your account to request deletion or ask for help reaching the confirmation page. Include the problem and the message you see. Do not send a password, sync passphrase, recovery key or API key.

The account's Terms and Privacy Policy explain the applicable conditions. Other Colli apps have their own guidance for their shared content; see the Glob Social guide if you also use it.