Reference and help
Availability and account limits
Check which account features belong to each client, which settings are supported, and the limits you can meet.
The same Colli account can sign you in to several apps, but their controls differ. Use this page before looking for a setting described in another client's guide.
The download page offers Glob for Mac, Linux and the command line, and links to Glob for Web. You can also use the Web app in a phone's browser. Use those pages to choose a client; the platforms named in a legal policy are not a download list.
Where to do each account task
| Task | Supported route described by this guide |
|---|---|
| Create an account, verify email or reset an account password | The Colli account pages, reached from the app's sign-in screen. |
| Sign in with a username and password | Email or username on the Colli page. The Web app's own form asks for an email. |
| Change your public username | The Colli account page. |
| Review app sessions or request account deletion | The Colli account page. Web Settings links to deletion. |
| Change the Colli photo or shared-canvas cursor | Profile in Web or Linux; the Colli page also changes the photo. |
| Open encrypted synced work | The Web and Linux Sync passphrase flow; Linux CLI sync has its own instructions. |
| Create a scoped tool key | The CLI key commands. |
| Freeze, rotate or revoke an existing tool key | Web or Linux API keys, or the relevant CLI commands. |
| View hosted AI usage | Web or Linux Usage, or Usage on the Colli account page. |
Apple and Google sign-in depend on which choices the Colli sign-in page offers. A button in one client does not establish that every sign-in method is available on every account page.
See the Mac guide for the Mac app's own account and AI controls. This guide does not treat signing in there as confirmation that its notes have joined Web or CLI sync.
Limits to check before acting
| Item | Limit or behaviour |
|---|---|
| Account password | At least 12 characters and at most 72 bytes. |
| Personal username | 3–20 English letters, digits or underscores; starts with a letter. |
| Ordinary username changes | Once every 30 days, at most three times a year. |
| Colli profile photo | PNG, JPEG or WebP, up to 1 MB. |
| Shared-canvas cursor name in Web | Up to 40 characters. |
| New CLI tool key | Read-only by default; 30-day expiry unless you choose another supported expiry. |
| Tool permissions | Record read, create and update; no delete grant. |
| Account deletion | A 14-day grace period, with cancellation through sign-in. |
The profile guide, key guide and deletion guide explain the exceptions and confirmation steps.
Controls you may look for
Web Billing has no payment or subscription controls. Your own API keys has no provider-key setup. The Web text AI controls choose the model automatically; there is no model picker in Ask, lookup, brainstorm or summary.
The Web unlock form has no recovery-key entry. The CLI can create a recovery key but cannot accept one for account recovery. Read sync and recovery before depending on a saved key.
The Web account page has no email-change, account-merge or provider-unlink control. For an account detail you cannot change there, contact [email protected].
Allowance and service availability
Hosted AI has a monthly credit allowance. The current pricing page does not publish one fixed allowance for all accounts. Check your account's Usage and the reset date on the Colli page.
A balance alone does not guarantee that a request can run. Account access, temporary service limits, the selected operation's model and its provider can also affect availability. Read the message you receive and use troubleshooting for the next step.
For current service conditions and data handling, use the Terms and Privacy Policy.