Troubleshooting Glob for Mac

Start by identifying the installed app in Settings → About & Diagnostics. These instructions describe the public 1.9.0-beta.2 Mac download. A guide or screenshot for another client can show controls that this build does not have.

Keep the original note, document or export while investigating. Reset and erasure controls change data; they are not general repair buttons.

The list panel is missing#

Use Show List (⌃L) or Control-L. The Mac list starts hidden. Command-L appears beside Toggle List Panel in the menu, but the working Mac visibility control in this beta is Control-L.

If the project is in its summary view, return to the ordinary node view first. If you are looking for project controls inside Ideas or Tasks, select the Glob note tab; its folder menu holds the project list and Trash.

Dragging does the wrong thing#

Check the mode button. Navigate pans, Select makes a selection rectangle or moves nodes, and Connect links nodes or cuts crossed connections. Release Option and Control after using a temporary mode. Backtick can change the mode across the window, even during text entry in this beta.

For text scrolling, move the pointer into the editor. For canvas panning, move it back outside. Read canvas controls before assuming a drag that cut a line was a failed pan.

A note or task seems to have disappeared#

Check the active project and clear any search query. Expand collapsed branches. A task without a canvas position can still be in Tasks. A completed task can be under the collapsed Completed section, while an idea converted into a task no longer appears in Ideas.

Check Trash for a deleted note. A newly created note with no meaningful title or body can be cleaned up when its editor closes. For independent copies and export limitations, read export and mirroring.

Account errors#

“Your Glob session expired. Please sign in again.” means the stored account session needs renewal. Open Glob Account and sign in again. Entering a sync passphrase does not renew an account session.

“Sign in to Glob to use hosted AI.” means the hosted request has no usable account session. Use Check Connection after signing in, then retry the original feature.

If the account window was cancelled, start its sign-in action again. For account creation, credit and deletion help, use the account guide or [email protected].

AI does not answer#

The message “You've used all your Glob credits for this month. Credits reset on the 1st.” identifies a credit-related refusal from this beta. Inspect your current account balance and reset information; changing a prompt is not a credit reset. Current plan details belong to Pricing and the account guide.

“Glob is still finishing this request. Please try again.” means the request did not return a completed result within this attempt. Wait before retrying. Check whether the previous attempt already created material before repeating a creation action.

“The Glob API AI response could not be read.” or “The Glob API chat response could not be read.” means the app could not interpret the returned result. Retry once and retain the error text if it repeats. Do not treat partial streamed text as a verified completed answer.

Apple Intelligence must be ready on a supported Mac. Auto can use a hosted fallback, and some requests need it. Project summary requires AI provider and network identifies that requirement. No source material instead asks you to check the notes included in the requested scope.

Ask Glob says it is off or lacks evidence#

Ask Glob is off directs you to Settings → Reflection → Allow external clarity passes for the historical-question path. Emergency stop (override) can also pause that stack.

A history answer can be withheld for insufficient evidence, missing citations or an unreadable response. Name the subject, kind of record and period more clearly. A question like “What did I change in my lighting notes this week?” is more specific than “What changed?”

Read Ask Glob for the difference between general chat, contextual questions and historical evidence. An absence of eligible evidence is different from a missing note in the canvas.

The summary button does nothing#

The Summary Builder hexagon starts branch synthesis. Select a parent with descendants. It does not offer the scope chooser described in some other instructions, and an isolated note has no branch to combine.

If a summary remains unchanged after editing its sources, inspect whether it is pinned. A human edit saved with Save & Pin is intentionally protected from automatic replacement. See synthesis.

A document cannot be imported#

Unsupported document type means the file is outside the supported formats. Export audio or video transcripts to a supported text format before importing; renaming the extension does not convert the file.

Messages beginning Could not read text from … and No selectable text was found in … include your file's name and point to extraction problems. Check that the original opens normally. For scanned content, use a clearer image or a PDF with a text layer and verify OCR results.

Import cancelled. means that attempt was stopped. Return to the library, check whether the document exists, and start again if needed. The exact message can vary with the file type and system capability.

Large-file warnings invite a decision before extraction; they do not promise the file can be processed. Review the chunks before Save Import. The import guide explains duplicate exclusions and chunk-size changes.

Another device has different notes#

Saving a passphrase can correctly report Passphrase saved. Sync was not started. Signing in and saving that value do not enable default note transfer in this Mac download.

Check the device where you wrote the note and read Mac sync settings. Do not clear a passphrase, reset all nodes or erase records merely to make two clients look alike.

Updates or mirrored files do not appear#

An update check only offers a newer eligible release. Changing the channel does not downgrade the installed app. If the checker stays disabled, use the manual download; updates explains the status fields.

For a file mirror, select an accessible destination again and inspect the generated file after an edit. Last mirrored is an attempt time, not verification of every file. Editing the generated Markdown does not write changes back into Glob.

Ask for help#

Contact [email protected] with your macOS version, Glob version and build, the exact message, and the steps that produce it. A small invented example can explain the problem without sharing personal source material. Keep passwords, access keys and sync passphrases out of the report.