Mac sync settings

The downloadable 1.9.0-beta.2 Mac app saves your work on the Mac. Signing in gives the app access to account services, but it does not enable note sync in the default setup.

Several settings use the word “sync”. They do different jobs. Read this page before assuming that a note has reached the web app or another device.

Sign-in and note transfer are separate#

Settings → Glob Account holds your Colli account session. It shows account information, hosted AI access, credits and the reset date. Check Connection checks that session.

That check does not compare notes between devices. A successful account check, an available credit balance, or being signed in to the same account in a browser is not evidence that your Mac notes have transferred.

For the account service and the other Glob clients, see the account guide. This page describes the older Mac download's controls specifically.

Cross-device sync saves a passphrase#

Settings → Cross-device sync shows whether an encryption passphrase is stored on this device.

The section offers Save Passphrase when none is stored, Rotate Passphrase when one exists, and Clear to remove the saved value. In this build, Save and Rotate save the entered value in the Mac's Keychain. They do not migrate or re-encrypt an existing synced collection.

After a successful save, the app says:

Passphrase saved. Sync was not started.

Take the second sentence literally. Saving here does not switch on note transfer. Clearing the value changes this device's saved passphrase; it is not a command to remove an account or delete notes.

If saving fails, the section says “The passphrase could not be saved to Keychain.” The corresponding clear failure is “The passphrase could not be cleared from Keychain.” Do not continue as though the change succeeded when either message appears.

Check the destination#

A saved passphrase and an available account session are different from a transfer receipt. Check the actual note on the destination client when you need to know whether a separate copy exists.

Do not use an instruction for another Glob client as an enablement procedure for this beta. The download does not offer a working note-transfer setup through its ordinary Cross-device sync controls.

Summaries, prompts and imported files#

Generated summary blocks and prompt preferences are saved separately from the main note content. They use Apple's preference synchronisation mechanism as well as local storage. That does not make them part of Glob account note sync or guarantee that a web client receives them.

Imported documents have additional supporting material, including the retained original and extracted chunks. A note created from a document is not the same thing as transferring the document library. Do not assume a .glob project export includes every imported original, prompt preference or saved summary.

Keep an independent copy#

Use project export and Markdown export for a copy you can inspect. Open the exported files and check that the material you need is present before relying on them.

For missing work, first check the active project, Trash, the device you originally used, and the installed app version. Do not use Reset All Nodes or a database erase control as a sync repair. Those controls change data rather than proving a transfer.

Contact [email protected] with your version, the exact status and which kind of item is missing. For data handling, read the Privacy Policy.